Key Responsibilities:
Team Coordination: Lead the operator team and organize daily activities.
Scheduling: Contribute to the creation of work shifts and schedules.
Performance Tracking: Monitor KPIs and take prompt action when bottlenecks occur.
Quality Control: Monitor performance and quality indicators.
Operational Support: Provide coaching and hands-on support for team members.
Escalation Management: Handle complex cases that exceed the standard operator level.
Digital Optimization: Use data and digital tools to improve results.
Collaboration: Work closely with other departments, including IT, Claims, Underwriting, and Sales.
What we offer:
Flexibility: Hybrid work schedule, Monday to Friday.
Security: Private health insurance and Life insurance.
Extra Perks: Meal tickets, gift vouchers, and additional vacation days.
Celebrate You: A day off for your birthday.
Discounts: Special rates on SIGNAL IDUNA insurance products.
Growth: Access to professional development programs.
Culture: A great team where you’ll actually enjoy grabbing a beer with your colleagues after work.