You can find below the main informations in regards with each requested position.
Availability to work full-time - On-site is mandatory
Trainer
Key Responsibilities:

• Deliver onboarding and refresher trainings
• Mentor new hires during training and nesting
• Create and update training materials and knowledge tests
• Track training progress and report results
• Collaborate with Operations and Quality teams
• Ensure compliance with data security standards

Profile

• Call center experience (min. 12 months)
• English C1 (other languages a plus)
• Previous Trainer or Coaching experience is an advantage
• Strong presentation, feedback, and reporting skills

Quality Analyst
Key Responsibilities:

• Monitor and evaluate agent & team quality performance
• Deliver coaching, feedback, and improvement actions
• Maintain quality KPIs and reports
• Perform case reviews and QoS analysis
• Ensure data security and compliance

Profile

• Call center experience (min. 12 months)
• English C1
• Strong analytical and communication skills
• MS Office proficiency

Team Leader / Supervisor
Key Responsibilities:

• Lead and coach a team to achieve operational & quality KPIs
• Monitor productivity, schedule adherence, and customer satisfaction
• Manage daily operational flow and escalations
• Report performance results to Management
• Ensure policy and data protection compliance

Profile

• Call center experience (min. 2 years)
• English C1
• Strong leadership and KPI-driven mindset
• Very good organizational and people management skills