Requirements:
•Advanced English level (spoken and written);
•Advanced German or Spanish level (spoken and written) — preferred;
•Previous experience in a Team Leader, Supervisor, or similar coordination role;
•Strong organizational and multitasking abilities;
•Excellent interpersonal and conflict-management skills;
•Ability to work under pressure and adapt quickly to operational changes;
•Analytical mindset with attention to KPIs and performance metrics;
•Good problem-solving and decision-making skills;
•Experience in customer support / BPO / operations environments represents an advantage;
•Proficiency in Microsoft Office tools and reporting systems.
We are looking for someone who leads by example, takes initiative, and contributes to creating a positive and productive work environment.
Responsibilities:
•Coordinate and supervise the daily activity of the team;
•Monitor team performance and ensure operational targets and KPIs are achieved;
•Provide coaching, guidance, and continuous feedback to team members;
•Support agents in handling escalations and operational challenges;
•Prepare performance reports and communicate results to management;
•Ensure compliance with company procedures and quality standards;
•Participate in recruitment, onboarding, and training processes for new employees;
•Maintain effective communication between management and team members;
•Contribute to process improvement initiatives and team development strategies.
Benefits:
•Professional development and career growth opportunities;
•International and dynamic working environment;
•Supportive management and collaborative team culture;
•Paid training and onboarding support;
•Opportunity to work within a global telecommunications company;
•Stable long-term employment opportunity.
Location: Bucharest, Sema Park, Bruxelles Building, Entrance C - near metro station Petrache Poenaru
Schedule: 10:00 - 19:00, Monday to Friday
We are looking for an experienced, proactive, and people-oriented Team Leader who is passionate about team coordination, performance management, and delivering excellent operational results in a fast-paced international environment.
You will need to have strong leadership abilities, excellent communication skills, and the capacity to motivate and support a multicultural team while maintaining high performance and quality standards.
China Unicom is one of the world’s leading telecommunications and technology companies, providing a wide range of integrated communication and digital services at an international level.
With a strong global presence and continuous focus on innovation, the company delivers advanced telecommunications solutions, customer support services, cloud technologies, and digital infrastructure for millions of users worldwide.
Our work environment is multicultural, dynamic, and growth-oriented, offering employees the opportunity to develop professionally within an international organization that values collaboration, performance, and continuous improvement.