The Team Leader is responsible for ensuring operational excellence, maintaining high-quality standards, and supporting the professional development of team members. This role requires strong leadership, effective collaboration with HR, and the ability to drive performance while fostering a positive and productive work environment.
Key Responsibilities:

• Ensure achievement of all contractual objectives and KPIs for the assigned process.
• Provide daily productivity reporting and maintain accurate operational metrics.
• Communicate all necessary information—written or verbal, individually or in team meetings—to enable the team to perform effectively.
• Conduct monthly, quarterly, and annual individual performance evaluations for each team member.
• Ensure all equipment and systems required for daily operations function properly and within expected parameters.
• Operate in full compliance with the Quality Management System (QMS).
• Perform quality control activities in accordance with established procedures.
• Ensure daily targets are met consistently.
• Provide constructive feedback to team members to maintain quality standards.
• Evaluate team performance and propose improvement initiatives.
• Drive performance management by developing team capabilities to meet client-agreed performance indicators.
• Conduct or organize coaching sessions with each team member to support achievement of individual goals.
• Ensure regular execution of the Training Needs Identification (TNI) process to support individual development and business objectives while reducing attrition.