About The Role

Lead and optimize a high-performing team, ensuring efficiency, engagement, and results. You’ll be responsible for overseeing performance, coaching team members, managing workflows, and maintaining strong stakeholder relationships. This role is ideal for a strategic leader with excellent communication and organizational skills who thrives in a dynamic work environment.

Main Duties & Responsibilities

Key Responsibilities include:

• Accountable for the performance of the team against established KPI's.
• Engage and coach team members, ensuring optimal performance and job satisfaction which includes delivering training, coaching or one-on-one sessions.
• Organize and delegate workloads, while monitoring task execution for accuracy and efficiency.
• Create and update reports to update the company on team and department progress and performance.
• Establish and manage effective working relationships with stakeholders at all levels.
• Facilitate clear and effective communication, both written and verbal, across all levels of the organization.
• Act as a point of contact for the team, addressing queries and providing necessary authorizations.
• Plan resources for the team/department to meet KPI metrics.
• Identify opportunities for improvement and implement changes within the team.
• Accommodate ad-hoc requests from management as required.

About You

Skills & Qualifications:

•Experience: A minimum of 2 years experience as a People Manager or as a Team Leader, or any track record in a leadership or supervisory role.

• Language Proficiency: A good level of English proficiency (C1), to ensure effective communication and comprehension.

Skills:

• Leadership: Strong leadership and team management skills to motivate and guide the team.

• Communication: Excellent written and verbal communication skills to interact effectively with team members and stakeholders.

• Organizational: Exceptional organizational and time management skills to handle multiple responsibilities and deadlines.

• Problem-Solving: Strong problem-solving abilities to address issues and implement improvements within the team.

• Interpersonal: Strong interpersonal skills to build and maintain positive relationships with team members and stakeholders.

• Technical Proficiency: Proficiency in the use of interpretation tools, software, and other relevant technology.

• Adaptability: Ability to adapt to changing circumstances and work with both in-office and remote team members.

• Performance Management: Experience in setting and managing KPIs, as well as in coaching and developing team members.

A blend of these qualifications and skills will help ensure that the team leader can effectively manage the people and service, drive performance, and foster a positive and productive work environment.

What’s In It For You?

Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.

Additionally, we offer the following benefits:

• Hybrid work set up (4 days in the office, 1 day from home)

• Superior Private insurance (Physical and Mental Heath & Dental)

• Meal tickets (30 RON/Day)

• Yearly Eyeglasses Replacement Budget (600 RON)

• 22 Annual leave days, with +1 annual leave day per year worked

• Yearly seniority bonuses

• Performance bonuses

• Welcome package

• Game/Recreation Room

• Roof top terrace

• Brand new modern office centrally located

• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily

• Monthly & Yearly Employee awards

• A young and vibrant team always there to offer support

• Engagement and fun events throughout the year

• Training and career development opportunities within a new and rapid growing business

About Dals

Everyone Understood

At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

Our People are our future. We take care of them.

Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.

• Disability Confident Committed employer

• Armed Forces Covenant pledger

• Ministry of Defense Employer Recognition Scheme Awardee

• Mindful Employer

• Able Futures Member

• Accredited Real Living Wage Employer

• Employers Network for Equality & Inclusion member

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!

Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.

Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.

• https://dals.co.uk

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