Cognizant Romania ishome to 2300+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

Team Manager is responsible for the day-to-day activities and guidance of their team members and requires candidates who can set targets, implement guidelines, and assist with any issues the employees may have. TM/ SDM needs to be focused on People Management, Continuous Process Improvement and Client Management

The Team Manager is expected to ensure 100% compliance to SLAs, including but not limited to Quality, Utilization and Production, while managing a team of more than 40+ associates & 2+ TLs. The Team Manager should be able to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics. TM should know about the team strategies, working with remote teams, using technology, workplace diversity, management styles, mediation, macro, and micro-management.

Project Process Description: The project involves reviewing content (videos/images/text) for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality as per the target.

Candidate Qualification:

• Educational Requirement - Bachelor’s/Master’s Degree
• Relevant Experience and Minimum # of Years/ Months
• TM: 5 – 6 Years which includes a minimum of 2 years of experience managing large teams with 2-3 TLs
• German is nice to have

Core Competencies

• Strong communication skills - ability to work closely with internal staffing clients and communicate complex analytics in a structured and clear manner.
• Project Management skills clubbed with excellent conflict management skills
• Strong Presentation and Data Analysis skills
• Multiple stakeholder management; Forecasting skills; Good in analytical thinking, problem solving, Feedback & Coaching Skills
• High degree of problem-solving and analytical skills with strong attention to detail required.
• Ability to work in a fast-paced, constantly evolving environment
• Ability to manage multiple tasks and competing priorities effectively under pressure and short time lines.
• Excellent client interfacing and process management skills
• Strong problem solving abilities are must

Detailed Role & Responsibilities

• Excellent Client Management skills and meet all SLA’s/KPI’s and required to come up with a detailed CAPA in case of any miss and avoid any such instance in the future. Primarily should be able guide TLs and raise any risk and work towards mitigating it rather than missing any SLA/KPI
• Directs & supervises team to achieve assignments using established guidelines, procedures and policies
• Under the direction of the site leads, implement strategies to successfully manage the day to day operations
• Plan, organize and prioritize work efficiently, multi-task, and work well under pressure with minimal direction
• Set a healthy environment in the team and positive mind frame in the individual
• Involved in Hiring & staffing for the segment
• Working with team across globe with different stakeholders
• Responsible for managing a team of 2+ TL’s
• Mentor and groom the TL’s as per the career growth options
• Motivate and drive the team to ensure timely deliverables
• Collate, present Weekly Business Review dashboard to client
• Execute a comprehensive quality assurance processes
• Track and report daily volumes and quality stats to the delivery manager and other stakeholders
• Coordinate with non-operations team to make sure smooth BAU
• Should work with the PeX team on transformation and innovation index on the top
• Maintain a tracker at all levels (client updates, performance management etc.)
• Review team and assist TL’s on bottom quartile management
• Help improve the defined processes as we create more automation and gather information
• Maintaining attrition & making sure the backfills are available on time avoiding the business impact

Cognizant Romania Employee Benefits:

• Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster
• EAP program - wellbeing benefits

Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.

You can find more details here: https://www.cognizant.com/us/en/privacy-notice

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