Your role will include the following tasks:

• Build team spirit, participation, and recognition among individuals by providing regular feedback on performance.
• Deliver and encourage two-way communications within the team, including the effective delivery of team briefs, huddles, and 1-2-1s.
• Conduct regular quality assessments with each team member, 1-2-1s, annual performance reviews, setting objectives and development plans.
• Manage and resolve conflict.
• Identify and develop individuals.
• Based on tasks reviewed, provide feedback and coach Advisors to improve performance to meet and exceed agreed standards.
• Participate in the recruitment process to ensure candidates have the correct language level and skills for the role.
• Provide quality service to our customers within established quality guidelines.
• Exercise empowerment when accommodating a customer within guidelines.
• Standardize procedures to improve efficiency.
• Daily briefings.
• Monthly one-to-one (F&D) sessions, alongside quality & performance reviews.
• Regular coaching sessions.

Join our team at Foundever and we will offer:

• Competitive salary
• Monthly performance bonus
• 30 RON meal tickets
• Cost of a monthly subscription for public transportation (2 urban/metropolitan lines)
• Relocation package of 500 EUR gross/month for the first 6 months (for candidates who need to relocate)
• Comprehensive private medical insurance to take care of you (can be also extended to your family).
• Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
• Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
• Access to the 7card by Gympass for your fitness and well-being
• Special banking offers to support your financials
• Referral bonus, depending on the campaign of the job opening
• A warm, multicultural environment where your unique voice is valued and celebrated
• Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.