Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

We are seeking a dedicated Technical Business Analyst who is passionate about delivering high-quality products while fostering a collaborative, inclusive, and agile team environment. Technical Business Analyst will be a member of the Global Hosting Services (GHS) Service Management team and comes to the organization having experience in managing data at scale with a background in Cloud and IT infrastructure services.

What you will do:

• Analyze existing data to identify patterns, trends, deviations, and key metrics that help assess the impact of a potential issue.
• Contribute to cloud hosting cost optimization and efficiency initiatives by providing AI and data driven insights and relevant analytical support.
• Collect and understand stakeholder requirements, translating business needs into actionable technical specifications.
• Collaborate with Cloud Engineering and Infrastructure Operations teams to validate technical requirements, address potential challenges, and recommend possible solutions.
• Collect and understand stakeholder requirements, translating business needs into actionable
• technical specifications.
• Leverage AI-driven tools to inspect existing data, identify patterns, trends, deviations, and key performance indicators, and assess the potential impact of emerging issues.
• Collaborate with Cloud Engineering and Infrastructure Operations teams to validate technical requirements, address potential challenges, and recommend possible solutions.
• Develop and maintain comprehensive documentation, including process workflows, system configurations, and user instruction manuals.
• Support the hosting cost optimization and efficiency efforts by providing essential data.
• Export and/or manipulate data sets for imports in visualization and data analytics tools like Power BI.

What you need to have:

• Degree Preferred: Bachelor's degree
• Minimum Years of Experience: 2+ years of working experience as Data analyst
• Knowledge of IT infrastructure services, preferably Microsoft cloud services -
• Experience in analyzing large amounts of data using AI capabilities, analyzing and building reports, dashboards for the key stakeholders and leadership
• Experience is analyzing financial data
• Advanced skills in Excel (Power Query) and other analytical tools (such as Power BI, Alteryx) to extract, manipulate, and visualize data for informed decision-making.
• Ability to identify and communicate complex technical issues to both technical and non-technical business representatives.
• Ability to take abstract ideas from inception to completion.
• General knowledge and experience in IT and Information Security. Knowledge of fundamental IT infrastructure technologies, Cloud concepts.
• General knowledge of and experience with ITIL processes - incident, change management, configuration management, problem management, etc.
• Agile, open-minded, ready to bring and implement new ideas
• Ability to work in a remote, geographically dispersed environment
• Efficient in self-management and independent task management
• Experience working in fast-paced, cross-functional environments.
• Fluent in communications - oral and written in English.

What's in it for you:

• Extended compensation and benefits package
• Continuous learning opportunities to enhance your professional and soft skills
• A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

• Eager to take on new challenges and learn new things
• Who put their heart, mind, and soul into everything they do
• Who enjoy sharing knowledge and understand the importance of teams.

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