1. Technical Customer Service Planner (English)
Requirements: 3+ years of experience in Technical Customer Support

• The TCS Planner role involves the end-to-end coordination of technical service activities. Your mission is to ensure efficient scheduling that directly contributes to an excellent customer experience.
• Creating service orders in SAP.
• Planning and scheduling field interventions in Salesforce.
• Allocating technicians and communicating with local teams and internal partners.
• Managing multiple tasks simultaneously with high attention to detail.

2. Technical Customer Service Admin (English)
Requirements: 1 year of experience in Technical Customer Support

• The TCS Admin role focuses on administrative and back-office operations, providing essential operational support to the technical department.
• Managing service requests via email and Salesforce.
• Creating orders and notifications in SAP.
• Processing DMRs (Debit Memo Requests) and updating master data.
• Managing documentation for technicians and third-party partners.

Working program

• Office Location: Bucharest
• Work Model: Hybrid (2 days remote + 3 days in-office)
• Schedule: 09:00 AM – 18:00 (break included)
• Hybrid Setup: Remote work available from day one (Mondays and Fridays from home)

Benefits

• Salary: Competitive, based on experience and skills
• Meal Vouchers
• Holiday Allowance
• Christmas & Easter Bonuses
• Annual Performance Bonus (Target-based)
• Life Insurance
• Private Medical Care