Role description:

• Handle customer inquiries via phone calls;
• Provide accurate technical information regarding products;
• Troubleshoot customer issues and offer clear, effective solutions;
• Escalate complex cases when necessary, following internal procedures;
• Document interactions accurately in CRM systems;
• Meet quality, productivity, and customer satisfaction targets;
• Maintain a customer-focused, empathetic, and professional communication style.

Qualifications:

• Fluent in German (spoken and written) – C1 level;
• Strong communication and problem-solving skills;
• Customer-oriented mindset with attention to detail;
• Ability to work independently and manage multiple tasks;
• Basic computer skills and familiarity with digital tools;
• Previous experience in customer support or a contact center is an advantage, but not mandatory.

Activam pe piata de consultanta in Resurse Umane din anul 1998. Cu o acoperire nationala pe patru arii de expertiza: recrutare si selectie, leasing de personal, assessment center si consultanta.

Am devenit lideri in Transilvania si ne-am impus pe piata din Romania dezvoltand o noua locatie la Bucuresti. Am reusit acest lucru prin profesionalismul serviciilor, specializarea multidisciplinara a echipei de consultanti, printr-o permanenta colaborare cu cei care apeleaza la serviciile noastre de consultanta. Nu ne oprim aici si ne dorim sa oferim o imbunatatire continua a serviciilor in concordanta cu feedback-urile primite de la clienti si candidati.

Dezvoltarea unui parteneriat pe termen lung cu clientii nostri - diverse industrii: IT&C, automotive, outsourcing, pharma, banking, FMCG, etc - prin oferirea celor mai bune servicii de consultanta este obiectivul nostru principal.

Prin orientarea catre client, munca in echipa, flexibilitate, excelenta, dedicare si responsabilitate dorim sa aducem plus-valoare in serviciile noastre.