A Technical Solutions Analyst investigates ERP functional issues, analyzes system errors, and validates configuration fixes. This role acts as a core technical liaison during working implementation sessions, ensuring client problems are accurately reproduced, documented, and solved. Strong diagnostic reasoning, attention to detail, and composed communication are essential.

Skills and Competencies

• Systematic Problem-Solving

• Functional Root-Cause Analysis

• ERP System Configuration Troubleshooting

• Scenario Reproduction & Testing

• Technical Investigation During Live Working Sessions

• Intermediate Excel (Lookups, Data Comparison, Recs)

• Clear, Structured Documentation & Solution Logging

• High Composure, Active Listening & Professional Communication

• Ownership Mindset & Coachability

Requirements

• Education: Bachelor’s degree in Business Information Systems, Accounting, or Computer Science/Technical field.

• Experience: 1–3 years in ERP/software support, application troubleshooting, or technical business operations.

• Technical Aptitude: Comfort navigating complex enterprise software, understanding system menus/workflows, and diagnosing user errors; basic SQL knowledge is a plus.

• Languages: Fluent professional English (both active listening on technical calls and written documentation).

Sorry, the image could not be loaded.