Role Description

This is a full-time remote position for a Technical Support Engineer – German & English . The role involves providing server support, troubleshooting technical issues, ensuring the functionality and security of operating systems and networks, and offering technical assistance to clients in German and English. The professional will focus on maintaining seamless server operations and addressing system-related issues as they arise.

What You Will Do :

• Provide remote support via phone, email, and chat
• Troubleshoot server and application issues
• Work with Windows Server, Linux, and VMware environments
• Handle installation, configuration, and performance issues
• Manage tickets and ensure timely resolution
• Support escalations and collaborate with internal teams
• Deliver a high-quality customer experience

What We’re Looking For :

• 1–3 years of experience in a Technical Support / IT Support role
• Basic knowledge of servers (HP ProLiant, Dell PowerEdge, Lenovo ThinkSystem)
• Basic understanding of Windows Server, Linux, or VMware
• Strong analytical thinking and troubleshooting skills
• Ability to work independently and under pressure
• Good time management and customer-oriented mindset
• Excellent communication skills in German and English

What We Offer :

• Hybrid / remote setup
• International IT environment
• Training and onboarding
• Career growth opportunities
• Long-term stable project

Company Description

CGS (Computer Generated Solutions), an American company, is one of the leading providers of business process outsourcing solutions worldwide and has been present on the Romanian market since 2006. Locally, the company delivers services in 18 foreign languages, operating 5 support centers in Bucharest, Brasov, Targu-Jiu, Miercurea-Ciuc, and Constanta.

The approximately 4,000 employees of CGS Nexus Romania interact daily with clients from Romania, Germany, the United Kingdom, Spain, and other European countries, as well as from the United States and Canada.

The main services provided by CGS Nexus Romania include customer care, technical support, help desk, telesales, and other outsourced services for companies operating in telecommunications, IT, banking, insurance, and retail industries.

You will join an enthusiastic and dynamic team that will support you in building a successful career in an attractive working environment.

You will participate in intensive training sessions designed to improve your knowledge, enhance your existing skills, and help you develop new abilities.

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