Technical Support Engineer

We are a fully remote-friendly team based in Germany, dedicated to making advanced network security accessible to everyone. Our work centers on an open-source zero-trust networking platform designed to be both simple to use and affordable for organizations of all sizes. We believe that secure, private networking should be a basic standard for every modern company.

Since launching our project in 2021, we’ve earned the trust of thousands of teams looking for secure and seamless ways to connect remote employees, servers, and infrastructure. By offering a modern alternative to traditional centralized VPNs, our platform now powers secure connections for hundreds of thousands of users and machines around the world. Our community-driven, open-source ethos keeps us grounded and continuously improving.

What You Will Do

As a Technical Support Engineer, you’ll play an essential role in helping users deploy, operate, and troubleshoot our networking platform. You’ll work directly with customers, dive deep into technical issues, and collaborate closely with Engineering and Product to influence the future of the product.

Your responsibilities will include:

• Becoming an expert in the platform, including dashboard configuration, CLI and GUI usage, access control, and routing features.
• Providing hands-on support to users by answering questions, diagnosing issues, and guiding them through solutions.
• Creating and improving technical documentation to help users get the most out of the product.
• Partnering with Sales and Engineering to ensure customer needs are understood and met.
• Assisting open-source users by responding to community questions and issue reports.
• Contributing to internal discussions aimed at improving processes, tools, and user experience.
• Advocating for product enhancements based on user insights and recurring issues.

If you’re reading this and thinking, “This sounds like me,” we’d love to talk. If you need more clarity, the profile below should help.

What We’re Looking For

We’re seeking someone who thrives in a collaborative, fast-moving environment and genuinely enjoys helping customers succeed.

Must-Haves

• 3+ years of experience in a technical support role, ideally within SaaS or networking.
• Strong understanding of networking fundamentals, including protocols and routing.
• Excellent communication skills for email, chat, and asynchronous collaboration.
• A proactive, resourceful mindset with the ability to solve complex issues in real time.

Nice-to-Haves

• Experience with VPN technologies or zero-trust networking concepts.
• Familiarity with open-source networking platforms.
• Experience writing or understanding Go.
• Exposure to cloud environments.
• Contributions to open-source projects.

What’s In It for You

We believe that supported, motivated team members build the best products. Here’s what you can expect:

• A competitive compensation package, including base salary and equity.
• A hybrid working model with the flexibility to work remotely or from our central Berlin office.
• A diverse, collaborative team focused on building high-quality products efficiently.
• A high level of independence—outcomes matter more than traditional working hours.
• Opportunities for growth within a rapidly scaling company in the zero-trust space.
• Additional benefits such as employee discounts and wellness programs.

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