About the job

We are looking for a Technical Support Engineer to join our team in Bucharest.

Role overview

You will work directly with a wide range of international customers, both new and established clients, and help them through their lifecycle - from onboarding and setup, reproducing issues and bugs, all the way to making sure they adopt and use Pentest-Tools.com to the best extent possible.

As a Technical Support Engineer, you will have an important and central role within our organization as you will be in direct and daily contact with our clients and you will act as an interface between our product development team and our customers.

Your responsibilities

• Constantly communicate with our customers to overcome their technical issues and ensure they get the best of our platform
• To respond in a timely manner to internal and external requests
• Provide technical advisory, perform troubleshooting and help solve issues raised by our customers
• Ensure that client support cases are properly resolved in coordination with development and other internal teams, where escalation is required
• Help determine product challenges, shortcomings, and missing features that are retention risks by analyzing the support cases
• Maintain our knowledge base up to date according to the latest Pentest-Tools.com product updates and releases
• Gain and maintain expert knowledge of the Pentest-Tools.com platform and services

What we’re looking for

• Good understanding of technical concepts (operating systems, networking, basic programming)
• At least 2 years of previous work experience in a role of Technical Support, Customer Success Engineer, Security Consultant, or Pre-sales Engineer
• Attention to detail and willingness to "go the extra mile" to fix a problem
• Strong social, presentation, and interpersonal skills, both verbal and written (English and Romanian)
• Excellent analytical and problem-solving skills, since you'll be exposed to various technical issues 

Nice to have 

• Experience with networking concepts and troubleshooting (TCP/IP, routing, HTTP protocol, etc)
• Experience with web applications and architectures
• Practical understanding of IT Security concepts (VPN, TLS/SSL, authentication mechanisms, etc)

The benefits we offer

• Competitive salary
• Employee stock options
• Medical insurance (full package)
• Participation in cybersecurity conferences and trainings
• Work from from home but also from the office (hybrid)
• Flexible working hours, when needed
• Office located in a central location (Piața Romană, Bucharest)
• Self-development is highly encouraged, both in customer success and cybersecurity fields

Pentest-Tools.com is a purpose-driven cybersecurity company helping professionals detect and fix vulnerabilities - faster and with confidence.

We build a cloud-based product for accurate penetration testing and vulnerability assessment workflows - that doesn’t sacrifice control or manual testing depth. Over 2,000 security teams in 119 countries rely on us, from consultants to internal security leads.

We’re bootstrapped, profitable since day one, and growing sustainably - with a team of 60+ security specialists who care about solving real problems. That’s why we live by our tagline: Discover what’s possible. Prove what’s real. With proprietary tech and key experts in offensive security.

If that sounds like your kind of challenge - we’d love to hear from you.

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