About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
About You

• You are tech-savvy, structured, and service-oriented
• You bring a strong sense of ownership and urgency to your work while maintaining professionalism in customer interactions
• You communicate clearly in English and feel comfortable working in an international environment
• You manage your time effectively and adapt to changing priorities when needed
  

About The Role
nShift is on an exciting high-growth journey, and we’re looking for new colleagues to join our growing team in Bucharest. You’ll help ensure our customers have a great experience while playing a key role in maintaining operational stability and efficiently resolving issues for our business-critical products.
You handle customer requests across multiple channels, manage incidents and service requests, and ensure SLA and customer satisfaction targets are consistently met.
Key Responsibilities

• Process customer requests via multiple support channels
• Manage incidents and service requests in line with SLAs
• Troubleshoot and resolve technical issues
• Escalate complex cases when necessary
• Contribute to CSAT and service quality targets
• Identify recurring issues and improvement opportunities
• Share knowledge within the team
  

Requirements

• Bachelor’s degree or apprenticeship in IT/Service
• At least 3 years of experience in IT support or customer service
• SaaS experience preferred
• Experience in LogTech (ERP/WMS/TMS) is an advantage
• Proficiency in both written and spoken English
• Strong organizational and communication skills
  

This is a full-time position (8 hours per day) with a flexible schedule, within the time frame of 08:00 to 03:00 EET, Monday to Friday.
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
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