Job Responsibilities

• Provide technical support to consumers using TP-Link products, assisting with inquiries, basic troubleshooting, and issue resolution
• Support customers through multiple channels, including phone, email, and online chat, ensuring a high-quality customer experience
• Handle L1/L2 level support requests efficiently and escalate more complex issues when needed
• Deliver professional and customer-focused service to ensure consumer satisfaction
• Work in an office-based (onsite) environment and collaborate closely with team members and support leads

Training & Development

• Receive professional training on TP-Link products, networking knowledge, and troubleshooting skills
• Gain hands-on experience in technical support within an international support environment
• Opportunity to participate in the TP-Link Certification Test and obtain an official certification upon successful completion
• Clear learning and career development paths, with opportunities to grow into more advanced support roles

Compensation & Benefits

• Competitive salary aligned with workload and contribution
• Monthly KPI-based performance bonus
• Annual salary review and performance-based increase opportunities
• Comprehensive benefits package, including meal vouchers, medical subscription, and team-building activities
• Internal promotion opportunities to higher-level positions based on demonstrated performance and readiness