Job Description
We are hiring for two distinct levels.
⚡Level 1: Customer Support Specialist
No deep technical background required—we will train you!
Your Role: You will be the first point of contact for our German-speaking customers. You will handle general inquiries, guide users through basic setup, log incoming tickets, and route complex issues to our L2 team.
What we look for: Fluent German (C1), great communication skills, a customer-first mindset, and a willingness to learn about solar technology. Previous call center or customer service experience is a plus.
🛠️ Level 2: Technical Support Specialist
Requires a strong technical background and analytical mindset.
Your Role: You will handle advanced troubleshooting via phone and email, focusing on solar inverters, monitoring systems, and PV components. You will assist installers with system configuration, analyze error codes, and diagnose hardware/software issues remotely.
What we look for: Fluent German (C1) + good English. Previous experience in technical support (L1/L2) or electrical engineering. Technical knowledge nowledge of photovoltaic systems, inverters, or energy storage is a significant advantage.
What we offer
✅ Work from anywhere in Romania.
✅ Be part of the fastest-growing sector in the green energy transition
✅ Competitive salary package reflecting your German language skills and technical expertise
✅ Standard business hours, no night shifts or weekends
✅ Private health insurance and a stable, long-term contract
✅ In-depth onboarding and continuous training focused on the latest solar technologies
✅ Collaborate with a diverse, professional team in a supportive corporate culture
Ideal Candidates
Are you looking to power up your career in the renewable energy sector? Do you speak German fluently and want the flexibility of working from home?
At FSP Global, we are expanding our specialized solar energy division! We are currently looking for two different positions: Level 1 Customer Support Agents and Level 2 Technical Support Specialists to join our international team. Whether you are a great communicator looking to enter a green industry, or a seasoned tech expert who loves solving complex challenges, we have a place for you.

Who we are – FSP Global
Since 2009, FSP Global has been operating in Cluj-Napoca as an international provider of BPO and Call Center services. We work with top-tier international clients, delivering multilingual and multichannel solutions, also powered by artificial intelligence, which allows us to operate in any language and adapt in real time to each client’s specific needs on a global scale.
We continuously invest in human talent by offering competitive benefits (salary, private health insurance, continuous training), flexible hours, and hybrid or remote work options. In an international, inclusive, and collaborative environment, we promote professional growth, skills development, and the well-being of our teams.

[email protected] | www.fspglobal.com | +40 364 88 56 77