Are you passionate about technology and enjoy solving problems? Do you thrive in a customer-facing technical support environment? If you're fluent in Italian and English and looking to join a global technology company at the forefront of mobile and IoT management solutions, we'd love to hear from you.

We're partnering with an international software company that develops industry-leading enterprise mobility and device management solutions, helping thousands of organisations worldwide securely manage millions of connected devices.

What you'll be doing

• Provide technical support to customers via phone and email
• Troubleshoot software and mobile device management (MDM) issues
• Investigate and resolve customer queries while collaborating with internal teams
• Keep customers informed on the progress of their support cases
• Reproduce customer environments to identify and resolve technical issues
• Deliver an outstanding customer experience while meeting service level expectations

What we're looking for

• Fluent Italian and English (written and spoken) – essential
• 1–2 years of experience in Technical Support, IT Support, Helpdesk or a similar role
• Degree or diploma in Computer Science, Information Technology, Networking or a related discipline
• Good understanding of:
• Computer networking fundamentals (OSI model, firewalls, network protocols, subnetting)
• Windows client and server operating systems
• Android and iOS platforms
• Experience with SQL Server, VMware or Hyper-V is an advantage
• Strong analytical and problem-solving skills with a customer-first mindset
• Ability to prioritise tasks and work independently in a fast-paced environment

What's on offer

• Fully remote working (while being based in Bucharest)
• The opportunity to work with cutting-edge mobile and IoT technologies
• A collaborative, international environment with excellent learning opportunities
• Career progression within a fast-growing global software business
• Exposure to enterprise customers and innovative technology solutions

If you're looking to build your career in technical support and enjoy working with modern technologies in a global environment, we'd love to hear from you.

Apply today or get in touch for a confidential conversation.

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