Your Role
Advanced Troubleshooting: Provide Level 2 technical support via phone and email, focusing on solar inverters, monitoring systems, and PV components
Expert Guidance: Assist installers and end-users with system configuration, commissioning, and firmware updates
Problem Resolution: Analyze system data and error codes to diagnose hardware or software issues remotely
Documentation: Maintain detailed records of technical cases and contribute to the internal knowledge base
What we are looking for:
Language Proficiency: Fluent German (C1) and good English for internal reporting and training.
Technical Background: Previous experience in technical support (L1/L2), electrical engineering, or a related technical field.
Solar Expertise: Knowledge of photovoltaic systems, inverters, or energy storage is a significant advantage.
Analytical Mindset: Ability to approach problems logically and explain technical concepts to non-technical users.
What we offer:
✅ Work from anywhere in Romania.
✅ Be part of the fastest-growing sector in the green energy transition
✅ Competitive salary package reflecting your German language skills and technical expertise
✅ Standard business hours—no night shifts or weekends
✅ Private health insurance and a stable, long-term contract
✅ In-depth onboarding focused on the latest solar technologies
✅ Collaborate with a diverse, professional team in a supportive corporate culture