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Technical Support Team Lead
SECTOR 1, Romania
At Spearhead Systems, we are dedicated to delivering professional IT services that empower businesses to focus on what they do best—without being held back by technology. We are genuinely passionate about enabling people and organizations to get things done through smart, effective IT service delivery.
As a trusted technology partner, Spearhead Systems is at the forefront of IT service delivery and digital transformation. We engineer, develop, and operate spearhead.cloud, a specialized high-performance cloud platform, and are experts in IT infrastructure, application monitoring, and observability.
Role Summary
As a Technical Support Team Lead, you will guide and support our technical support teams across one or more customers, services, or internal projects. You will ensure the delivery of outstanding service by coordinating team operations, driving performance, and acting as a bridge between teams, departments, and customers.
This is a technical leadership role—you will mentor, coach, and support team members while remaining hands-on when needed.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
Responsibilities
Coordinate internal project efforts and delivery timelines.

• • Lead one or more technical support squads.
  • Organize daily standups, planning sessions and retrospectives.
    

Support onboarding and training of new team members.

• Act as a communication point between teams and customers.
• Ensure timely delivery of support and project milestones.
• Define, track and report on KPIs to drive continuous improvement.
• Contribute technically (~20% of your time) by:
• - Assisting with customer / project issues.
• - Troubleshooting Linux, networking, and cloud issues.
• - Offering product or platform guidance.
  

Required Qualifications

• • Proven experience leading or coordinating technical teams in a similar or relevant position.
  • Deep understanding of Linux, networking, and cloud technologies.
  • Experience in customer-facing support or infrastructure roles.
  • Strong systems thinking and problem-solving ability.
  • Excellent communication and organizational skills.
  • Experience with monitoring platforms (e.g., Checkmk, ntopng, Prometheus, NewRelic/DataDog, etc.).
  • Fluent in English (spoken and written).
    

Nice to have
Familiarity with infrastructure-as-code, DevOps practices, or observability tools.

• • Previous experience working in a distributed or remote team.
• Background in technical documentation or training.
  

What's great in the job?

• Work on meaningful projects that power real businesses.
• Join a highly technical and passionate team
• Flexible work location (remote, hybrid, or office in Bucharest)
• Transparent and supportive culture
• Opportunity to grow into engineering or strategic leadership roles
• Competitive compensation and benefits
  

Read about our cloud
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Read about our services
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What we offer
Our success depends on the effort of individual employees and at Spearhead you can see your impact immediately. You can make a real contribution to the success of the company.
Perks
Attractive salary package.
Meal Tickets, Medical Insurance, Office Events.
Trainings
Opportunities to grow and learn top technologies.
Opportunity to build a purposeful career in the delivery of essential IT services and products, to a global market.
Quiet Office Space
Quiet location surrounded by greenery and trees, easily accessible via public transport.
Eat & Drink
Fruit, coffee and snacks provided.
We have the world's best coffee!
Apply Now!
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