Job Title: Technical Trainer – Onboarding

Location: Bucharest, Romania (Onsite)

Employment Type: Fixed-Term Contract (18 Months)

Expected Start Date: As soon as possible

About the Role

We are seeking a passionate and engaging Technical Trainer – Onboarding to deliver a two-week onboarding program for newly hired Technical Support Engineers (TSEs). This role is critical in accelerating new hire readiness by providing a structured, AI-first learning experience that reduces Time to Competency (T2C).

As a Technical Trainer, you will facilitate instructor-led, in-person training focused on customer service excellence, professional skills, operational processes, tools, AI-enabled learning, and standard support procedures. During the first two weeks of onboarding, you will equip all new Technical Support Engineers with the foundational knowledge and skills required before they transition to role-specific technical training.

Key Responsibilities

• Deliver engaging instructor-led onboarding sessions for new Technical Support Engineers.
• Facilitate classroom training covering customer service, communication, business processes, tools, procedures, and AI-enabled learning.
• Create an interactive and inclusive learning environment that promotes participation and knowledge retention.
• Assess learner progress and provide coaching and constructive feedback.
• Leverage AI-enabled learning tools and modern training methodologies.
• Collaborate with cross-functional stakeholders to continuously improve onboarding content and delivery.
• Maintain enthusiasm and consistency while delivering recurring onboarding programs.
• Track attendance, learner progress, and training completion metrics.
• Support continuous improvement initiatives to enhance the onboarding experience.

Required Qualifications & Skills

• Proven experience as a Trainer, Instructor, Facilitator, Teacher, or Learning & Development professional.
• Excellent presentation and classroom facilitation skills.
• Experience delivering instructor-led training in an in-person environment.
• Strong verbal and written communication skills in English.
• High-energy, engaging, and learner-focused approach.
• Ability to work independently with minimal supervision.
• Collaborative, adaptable, and committed to continuous improvement.
• Comfortable using AI-enabled learning tools and technology-driven training approaches.
• Willingness to work onsite full-time in Bucharest, Romania.

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