Responsibilities

• Treating all requests received through the ticketing system according to the SLA agreed with the client;
• Creating and managing standard or dynamic distribution campaigns of e-learning courses in production and testing environments;
• Answering questions related to the enrollment to online courses (level 2 support);
• Ensuring the generation of reports on the tracking of distribution campaigns;
• Ensuring the remediation actions following MyLearning incidents;
• Identifying opportunities to improve one's own performance and training process, systems and tools.
  

Profile required

• Fluent in French and English (B2 level);
• Familiar with MS Office knowledge, especially MS Excel;
• Ability to analyze and synthesize information;
• Detail oriented person with good organizational skills;
• Positive attitude and a cooperative person;
• Very good effective communication skills (especially written);
• Good time management and organization of daily activity.
  

Why join us
Plus, you will enjoy all our benefits:

• Competitive compensation & remuneration, including annual performance bonus;
• Preventive healthcare plan, and group health & life insurance;
• Wide range of flexible benefits within a monthly budget;
• Office perks, wellbeing and mental health programs;
• Various social benefits and bonuses for personal or family events;
• 9-to-5 workday & hybrid model with work-from-home;
• Additional paid and unpaid time off, including Sabbatical leave;
• Learning and growth opportunities based on individual development and career plans;
• Unlimited access to various eLearning resources.
  

Business insight
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Show more
Show less