The Company

“People don’t take trips – trips take people” …

… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.

We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.

We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun!

The Department

Our reservations teams are the dynamic interface between our global network of sales offices around the world and our suppliers throughout Europe and the Middle East.

We book everything from a suite in a five stars hotel in Dubai to a meal in Chinese restaurant in Dublin … and everything in between.

Building strong and successful relationships with our suppliers ensures that we can offer our customers the best possible service at the lowest possible prices, and our teams are responsible for delivering against these objectives.

The Role

To work within the Transportation team to process Long Distance Coach requests: new requests, amendments, and cancellations quickly, efficiently and accurately.

Key Activities

• Being in charge with booking of the LDC and LTs (local transport);
• Handles the bookings requests, amendments, remarks and cancellations in Genie;
• Keep the communication with the LDC and LTs suppliers;
• Handles the PO queries for under the LDCres;
• Raise requests to the TL/manager for the overbudget approval;
• Negotiate group rates, conditions for services with the transport companies when needed;
• Offers support to the Customer Care Team when is required on the emergencies on the road for LDC;
• Dealing and investigate complaints about coaches and drivers and monitor quality control;
• Daily allocation of the tours in planning based on long-distance coach criteria;
• Monitor the status of the bookings and highlight to management any potential issues;
• Prioritise workload as and when necessary;
• Undertake, as requested, other tasks or projects and complete within the given time frame;
• Educate and familiarise self with knowledge of product and suppliers;
• Ensure good communication with colleagues and management;
• Provide feedback and identify any new ideas and/or problems.

The Requirements

• Previous experience/working knowledge of reservations or operations in the Travel/Hospitality industry is preferable;
• Outstanding oral and written communication skills;
• Detail oriented person;
• Excellent organisation skills and ability to prioritize;
• Ability to work with tight deadlines and react to emergency situation;
• Problem solving skills;
• Good communication and reporting skills;
• Excellent knowledge of English and Spanish language;
• Proficient usage of Microsoft Office.

The Deal

Commitment, loyalty and passion are the qualities that we admire the most. In return for that we offer:

• Salaries which reflect the importance of these roles and your experience.
• Salaries are reviewed and discussed annually and can be increased according to experience.
• Excellent onboarding and career development opportunities
• A genuine commitment to recognise your achievements.
• Hard work deserves a break, so we offer 21 days annual leave each year plus all public holidays. Bonus days are offered according to experience.
• First class office environment which is a safe, comfortable, simulating and fun place to be.
• Medlife coverage (Medlife Classic or equivalent)
• We want you to eat well, so we offer you a meal voucher for 40 RON each day that you work.
• Opportunities to travel at discounted prices.

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