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#BTCode, where technology meets creativity. Code is our universal language and innovation is the fuel that propels us into the future. 🚀

Move Things Forward – “living and breathing the entrepreneurial life!” - the main purpose of a Customer Needs Specialist is to understand day-to-day business needs of entrepreneurs and turn them into actionable customer-centric opportunities.

What will you be doing:

• Understand the needs of entrepreneurs and gather daily business insights by observing and talking to entrepreneurs.
• Regularly carry out exercises to identify the needs of our companies clients in order to determine ways to improve digital and offline experiences.
• Discover and explore new opportunities for the development of digital products and services through qualitative, quantitative & market research.
• Periodically prepare reports and presentations based on primary and secondary research.
• Work with cross-functional teams and departments in order to gather all the necessary information regarding a product/service.
• Analyze the opportunities from a business point of view and translate the long term vision into concrete actions.
• Ensure the implementation of opportunities. Help the Product Owner / Product Manager to carry out the implementation.

We would also love to see that:

• You have professional experience or background in the financial/banking sector, which helps you understand customer needs, regulatory context, and business dynamics;
• You have experience with qualitative research (interviews, focus groups, design thinking workshops) and quantitative research methods;
• You have data management and analysis skills;
• You cand easily collaborate and manage tasks/part of projects;
• You are agile and flexible;
• You can extract ideas, synthesize and communicate them;
• You have analytical and structured thinking;
• You have skills for writing and presenting documents;
• You are autonomous in taking decisions and proactive;
• Your English language level is advanced.

Would be great but not necessary if you have knowledge of:

• Visual collaboration tools like Miro;
• Prototyping tools like Figma and Adobe XD;
• Graphic editing tools like Illustrator/Photoshop.

If you want to find out what other jobs we still have available, like Life at BT or what #Culture BT is, you can also access the Bank's career website: https://cariere.bancatransilvania.ro/

So, ready to venture into this technological journey?

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