Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What You'll Be Doing

• Provide Level 2 operational support for live and on-demand video streaming services, ensuring reliable delivery across enterprise, broadcast, and OTT platforms.
• Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues escalated from Level 1 support within agreed SLA timelines.
• Perform root cause analysis for incidents and implement preventative and permanent fixes to improve platform stability and performance.
• Monitor stream health, latency, bitrate, QoS/QoE metrics, and service availability using monitoring and analytics tools.
• Support live events, broadcasts, and high-profile streaming sessions, ensuring smooth operation during time-critical transmissions.
• Configure and maintain streaming infrastructure, including encoders, transcoders, players, and CDN integrations.
• Assist with onboarding new streaming channels, customers, and workflows, ensuring proper configuration and operational readiness.
• Apply software updates, configuration changes, and patches in accordance with established change management processes.
• Collaborate with vendors, CDN providers, and third-party partners during troubleshooting and incident resolution.
• Maintain and update technical documentation, operational runbooks, and knowledge base articles.
• Provide technical guidance and mentoring to Level 1 engineers to enhance operational efficiency and service quality.
• Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents.
  

What You'll Bring Along

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Broadcast Engineering, or a related field, or equivalent professional experience.
• Minimum 3-5 years of experience in video streaming, broadcast engineering, or media operations environments.
• Hands-on experience supporting live streaming platforms, video-on-demand (VOD) services, or OTT delivery systems.
• Experience working in NOC, broadcast operations, or managed services environments with exposure to incident and change management processes.
• Strong expertise in streaming protocols such as HLS, MPEG-DASH, RTMP, SRT, and WebRTC.
• Solid knowledge of video codecs and formats, including H.264/AVC, H.265/HEVC, VP9, and AV1.
• Familiarity with audio codecs such as AAC, MP3, and Opus.
• Hands-on experience with encoders and transcoding platforms, including FFmpeg, AWS Elemental, Wowza, or OBS.
• Understanding of Content Delivery Network (CDN) technologies and providers, including platforms such as Kollective.
• Strong analytical skills with the ability to analyze logs, performance metrics, and network traffic to diagnose streaming issues.
• Ability to remain calm and methodical during live incidents and service degradation scenarios.
• Excellent communication skills for interacting with technical teams, vendors, and business stakeholders.
• Strong documentation, reporting, and operational process adherence skills.
• Willingness to continuously learn and adapt to emerging streaming technologies and industry standards.
• Excellent command of both spoken and written English and German.
  

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