Ford Business Solutions Romania is looking for a
Wholesales Senior Agent with German to join our Ford Credit Team in our Bucharest office.
Why Join Ford Credit?
We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people! You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.
Purpose of the position: Invoicing, administration and processing of various transactions related to dealer financing: verification, review, introduction and authorization of loan applications and contract amendments, complying with parameters established by the risk department.
What will be your roles and responsibilities in the team?
- Invoicing, administration and processing of various transactions related to dealer financing: verification, review, entry and authorization of loan applications and contract amendments, respecting parameters established by the risk department.
- The Wholesale Operations Agent handles customer loan applications, approved with a variety of different processes, controls, reviews and systems, as well as liaison with external / internal parties.
- The Agent is responsible for billing, administration and processing of various transactions related to dealer financing (Wholesale), i.e. reviewing, verifying, entering and authorizing loan applications and contract amendments for all types of dealer financing in the appropriate IT system, respecting the parameters established by the risk department.
- Act as the main contact for all questions regarding billing and administration of dealer loan accounts, questions related to risks, calculation of interest by dealers, etc.
- Process correspondence/contacts received and sent via phone, email, digital mail for dealers and other external/internal contacts.
- Use of various IT systems/web applications, to determine market values or other information related to the vehicle or dealer.
- Clarification and resolution of open issues in the context of dealer financing and coordination of these elements with dealers/customers, local banks, suppliers, Ford Germany (FoG) and internal departments.
- Processing and monitoring all processes related to the management of title documents (VD), e.g. managing various checklists (creation, verification, reminder) and contacting the external VD provider, dealer representative bank, FoG or sales.
- Creating and processing various checklists of non-VD reports, e.g. duplicate VIN, BaFin checklist, outstanding restrictions.
Preparing and assisting in the preparation of reports for various WS financing commercial transactions.
- Is responsible for processing various specific processes, e.g. in relation to VHC or certain dealer groups.
- Is responsible for the daily management and resolution of specific control reports, e.g. system rejections and cancellations resulting from automated processes initiated by FoG or daily closing reports to document all requests that are processed.
- Responsible for handling specific payment or product requests, e.g. deferred payments, interest-free periods, direct conversion, etc.
- Independent correspondence/telephoning with dealers, service providers/internal banks and FoG.
- Responsible for internal account reconciliation, processing reservations (internal, debit, transfer), processing dealer requests and dealer-specific items/payments.
- Recording, maintaining and verifying dealer-related data in various systems upon receipt of information by the risk or sales department.
- Participate in the creation of work instructions and support WS financing.
- Report any incidents encountered during the processing of requests to the manager
- Ensure compliance with procedures during the processing of each task.
- Meets objectives both individually and collectively.
- Performs other project-related tasks as requested by the hierarchical manager.
- Participates in meetings organized by the hierarchical superior, client or other departments.
- May present his/her activity report to the manager, if requested.
- Informs the hierarchical manager of commercial or project opportunities that may arise.
- Is responsible for reporting to hierarchical superiors any suspicious activities that may be illegal or that may involve money laundering or tax evasion.
What you’ll love about us:
- Flexible Hybrid Work to support your ideal work-life balance.
- Generous Vacation Plan and extra bonuses during Vacation, Christmas, Easter and March.
- Annual Performance Bonus
- Bonuses for Special Family Events to celebrate life’s milestones.
- Transportation Allowance to make commuting easier.
- Exclusive Car Purchase Programs for team members.
- Meal Tickets to enjoy delicious meals at work.
- Medical subscription
- Team Events & Social Gatherings to build connections and have fun.
- Bookster Subscription for access to books and resources.
- Fresh Fruits in the Office to keep you energized.
- Discounts on Gym Activities & Local Restaurants for healthy living and dining out.
- Mental Health Care Program because your well-being matters.
- Volunteering Opportunities to give back to the community.
- Modern workspace just steps away from the metro station.
Location: Bucharest
If you're ready to take on an exciting challenge and contribute to a great team, we'd love to hear from you!
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
Are we looking for you? Yes, if you have:
- Experience: 1-3 years of experience in roles with financial/banking activities is preferred.
- Basic financial/banking knowledge (invoicing, collection, credit/debit note, interest, Euribor), as well as MS Office knowledge.
- Advanced German knowledge, written and spoken
- Intermediate English knowledge, written and spoken
- Knowledge of other foreign languages is a plus (example: French, Italian, Spanish, etc.)
- Problem-solving attitude, decision-making ability, analytical skills.
- Results-oriented, positive attitude focused on finding solutions.
- Ability to work independently, organizational skills to guarantee quality and on-time delivery.
- Ability to work in a team and adaptability on multiple levels of the organization
- Professional integrity.
- Good communication skills (written/spoken), facilitating collaboration.
- Motivation, ambition and decision-making ability.
- Excellent interpersonal skills
At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there’s no better place to jump start an amazing career than Ford.