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With Milka and Poiana, Belvita and Oreo biscuits and other well-known brands, Mondelez Romania, part of Mondelez International, constantly creates delicious moments of joy for all Romanian consumers.
With us you will have the opportunity to:
- Be part of a great company and team that offers the best environment for development, where you can shape and advance your career as far as your talent and will to succeed takes you;
- Enjoy being part of a team where you can develop and build your career, while learning from and together with your manager and colleagues;
- Take pride in working for the market leader, with famous brands that “create delicious moments of joy” for millions of consumers;
- Take responsibility for your own career, team, business and community.

Cerinte

What You Will Bring
- Proven critical‑thinking and problem‑solving skills.
- A growth‑oriented mindset with a strong eagerness to learn.
- Genuine enthusiasm for working with people and building positive, long‑term relationships.
- Exceptional attention to detail and commitment to customer centricity.
- Resilience in a fast‑paced, multicultural environment.
- Practical experience with case‑management systems (ServiceNow, Workday).
- Fluent English and Dutch at B2–C1 level - French language is a plus.
Previous HR, customer service or administrative experience in an SSC/BPO setup is a plus.

Responsabilitati

Key Responsibilities
- Execute HR processes in strict accordance with Standard Operating Procedures (SOPs) and corporate policies.
- Maintain expert knowledge of systems (Workday, ServiceNow) to provide timely, high‑quality service.
- Act as the primary point of contact for general and specialized HR inquiries, delivering clear and accurate solutions.
- Perform data updates and system transactions when self‑service is unavailable, ensuring full SOP compliance.
- Research and analyze employee queries to drive effective resolutions.
- Manage personal data in line with GDPR and internal audit requirements, including secure deletion of sensitive records.
- Cultivate strong partnerships with key stakeholders—People Leads, Talent Acquisition, People Experience, My Pay and My Rewards.
- Collaborate flexibly across SSC teams to address volume fluctuations, case complexity and time‑zone differences.
- Partner with your manager to design and implement process enhancements that elevate the employee experience.
- Proactively identify operational gaps, propose solutions and drive continuous follow‑through.
Subject‑Matter Expertise
- Independently handle confidential or high‑complexity cases with discretion.
- Onboard, train and mentor new W&L HR Advisors, tracking their progress against development plans.
- Ensure full compliance with all policy requirements in every transaction.
- Conduct internal audits and controls, share findings with colleagues and escalate critical issues.
- Act as Key / Super User, Position or Promotion‑in‑Place Specialist in designated HR systems.
- Support team projects by providing guidance and subject‑matter expertise.

Alte informatii

Job specific requirements:
3 days/week at the office