Short company description

With Milka and Poiana, Belvita and Oreo biscuits and other well-known brands, Mondelez Romania, part of Mondelez International, constantly creates delicious moments of joy for all Romanian consumers.
With us you will have the opportunity to:
- Be part of a great company and team that offers the best environment for development, where you can shape and advance your career as far as your talent and will to succeed takes you;
- Enjoy being part of a team where you can develop and build your career, while learning from and together with your manager and colleagues;
- Take pride in working for the market leader, with famous brands that “create delicious moments of joy” for millions of consumers;
- Take responsibility for your own career, team, business and community.

Requirements

What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Customer service
- Working in a shared service organization
- Working with case management systems
- Your area of process specialism
- Active listening skills
- Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions
- Multi-tasking and managing a fluctuating workload
- Operational excellence
- Proven critical‑thinking and problem‑solving skills.
- A growth‑oriented mindset with a strong eagerness to learn.
- Genuine enthusiasm for working with people and building positive, long‑term relationships.
- Exceptional attention to detail and commitment to customer centricity.
- Resilience in a fast‑paced, multicultural environment.
- Practical experience with case‑management systems (ServiceNow, Workday).
- Fluent in English and German languages at B2–C1 level.

Responsibilities

My Work and Life team, part of our People Services HR Shared Service Center (SSC), delivers essential HR administration across the employee lifecycle. We collaborate closely with the business and other People Services workstreams to uphold HR policies, ensure seamless service delivery and foster a culture of continuous improvement and operational excellence.
Key Responsibilities:
- Execute HR processes in strict accordance with Standard Operating Procedures (SOPs) and corporate policies.
- Maintain expert knowledge of systems (Workday, ServiceNow) to provide timely, high‑quality service.
- Act as the primary point of contact for general and specialized HR inquiries, delivering clear and accurate solutions.
- Perform data updates and system transactions when self‑service is unavailable, ensuring full SOP compliance.
- Research and analyze employee queries to drive effective resolutions.
- Manage personal data in line with GDPR and internal audit requirements, including secure deletion of sensitive records.
- Cultivate strong partnerships with key stakeholders—People Leads, Talent Acquisition, People Experience, My Pay and My Rewards.
- Collaborate flexibly across SSC teams to address volume fluctuations, case complexity and time‑zone differences.
- Partner with your manager to design and implement process enhancements that elevate the employee experience.
- Proactively identify operational gaps, propose solutions and drive continuous follow‑through.

Other info

Previous HR, customer‑service or administrative experience in an SSC/BPO setup is a plus.