The IT support role is responsible for first line IT support, reporting into the Support Lead
The role focuses on support for end users, providing first contact resolution where possible
Day to day activity centres around the IT support queue, ensuring that issues are resolved in a timely manner
1. Be the first point of contact for IT issues
2. Manage the IT support queue
3. Follow and update IT support processes
4. Utilise and understand IT support tools
5. Assist with IT project tasks
6. Escalate issues to the IT Engineer
Benefits
Hybrid work set up (4 days in the office, 1 day from home)
Brand new modern office located in the heart of the City, near Palas area with easy access to transportation and amenities (shops, restaurants, pubs, medical facilities etc…)
Game/Recreation Room
Private medical insurance
Meal tickets (30 ron/day)
Yearly Eyeglasses Replacement budget of 600 ron
Welcome package
20 Annual leave days, with +1 annual leave day per year worked
Engagement and fun events throughout the year
Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
A young and vibrant team always there to offer support
Team building events
Monthly Employee awards
Training and career development opportunities within a new and rapid growing business
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