Who are we?

Aurachain is a globally recognized AI-powered orchestration platform for enterprise operations. Built on 15 years of experience, we enable organizations to design and run AI-driven workflows that orchestrate AI agents, enterprise systems, and human operators in a single, easy-to-use environment. We help teams move beyond static workflow automation toward AI-assisted decision-making, while keeping governance, auditability, and traceability at the core.

Our platform supports fast implementation cycles, rapid cloud deployment, and seamless integration with both legacy and modern IT ecosystems, so businesses can streamline mission-critical processes, improve operational efficiency, and accelerate digitalization with controlled, enterprise-grade orchestration.

Our vision is a world where building and using enterprise software applications is a painless, exciting and collaborative experience. Our mission is to make organizations more efficient and accelerate digitalization by enabling governed, compliant, and auditable AI orchestration across core processes.

Headquartered in Switzerland, Aurachain is a global team of 100+ professionals across Switzerland, North America, UK, UAE, and Romania.

What are we searching for? 

We are looking for a full-time Program Manager to lead complex, multi-workstream customer initiatives within our Customer Success organization. You will ensure strong governance, predictable execution, and measurable outcomes, while driving adoption, retention, and long-term customer success.

What will you be responsible for?

As a Program Manager, you will own customer programs end-to-end, acting as the primary point of accountability across teams, partners, and stakeholders.

Customer Success & Strategic Account Ownership

• Act as the primary owner for assigned customer accounts, coordinating all active programs and initiatives.
• Develop a deep understanding of customer objectives, operating models, and success criteria.
• Drive adoption and sustained value through onboarding, rollout, and continuous optimization.
• Monitor customer health and engagement to proactively mitigate risks and identify optimization or expansion opportunities.
• Serve as an escalation point for critical customer issues and feed structured insights into product and delivery best practices.

Program Delivery

• Provide end-to-end leadership across complex engagements involving multiple projects, workstreams, and partners.
• Define and govern program scope, roadmap, success criteria, and execution model.
• Orchestrate internal teams and partners, managing dependencies, risks, and cross-workstream alignment.
• Lead steering committees, executive status reviews, and key program checkpoints.
• Oversee program financials, resource allocation, delivery quality, and overall profitability.
• Ensure a smooth transition from implementation to operational support and customer success management.
• Drive continuous improvement by incorporating lessons learned into execution standards and frameworks.

Cross-functional & Partner Leadership

• Collaborate closely with Sales, Product, Engineering, Support, and Partner teams to align on customer outcomes.
• Influence product roadmap discussions through structured, customer-driven insights.

Continuous Improvement & Best Practices

• Contribute to building repeatable governance frameworks, playbooks, and templates.
• Identify opportunities to streamline delivery processes and improve efficiency and customer experience.
• Mentor and guide project teams to ensure consistent execution standards.

What would you bring to the table?

• 5+ years of experience in Program Management, Customer Success, or IT Project Management within SaaS, software delivery, or consulting environments.
• Proven experience leading complex, multi-stakeholder programs from initiation through rollout and adoption.
• Strong background in customer onboarding, engagement, retention, and driving measurable business outcomes.
• Experience delivering programs using Agile and Waterfall methodologies, with tailored governance, risk, and financial oversight.
• Experience with partner-led and/or cross-organizational delivery models is a plus.
• Ability to engage senior stakeholders, manage escalations, and build trusted client relationships.
• Strong leadership, coordination, and communication skills across cross-functional teams.
• Analytical, solution-oriented mindset with a strong sense of ownership and accountability.
• Comfortable operating in fast-paced, evolving environments while balancing short-term priorities and long-term objectives.
• Fluent in English; availability to travel up to 50%.



Why join our team? 

We offer competitive compensation, strong learning and growth opportunities, and the chance to work with a talented, collaborative team building a state-of-the-art enterprise AI-powered orchestration platform.

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