Customer Service Representative

Candidatul ideal Customer Service Representative with DutchHey you! Yeah, you! At REI we are looking for a sociable, enthusiastic, and proactive colleague to be part of our Customer Service team. We are a company that values talented people and supports a healthy working environment. One of our goals is to make you feel as a part of a family, always helping each other and facing all thе challenges together.The main requirements for this job are:Proficient Dutch language user, both written and spoken;Good English level, both written and spoken;Good PC and Microsoft Office skills;Ability to stay calm when customers are stressed or upset;Customer orientation and ability to adapt/respond to different types of characters;Ability to multi-task, prioritize and manage time effectively;Willingness to work on shifts;Experience working with customer support is a plus.Descrierea jobului Customer Service Representative with DutchYour responsibilitiеs will be:Maintаining а positivе, еmpathеtic аnd p

Candidatul ideal Strong SAP knowledge and open to new tools Good English language skills (written and spoken) Ability to build and maintain strong relationships across the cluster and with customers as well Self-motivated, creative and dedicated A proactive and ‘can do’ problem solving approach Capable of working in a competitive, demanding and time-critical environment Proven ability to follow up thoroughly and in detail Commercial sense and strong customer orientation Available for afternoon work (3pm-11pm)Desirable Understanding Coats operations and wider business Knowledge and skills in online tools (CDMS/CCMS, NPI) Experience in sales or customer service Analytical skills Knowledge of textileDescrierea jobului Accounts/Customer Understand the ERP (SAP) system and operation procedures. Receive and process customer orders accurately and promptly, along with checking all details associated with the order and the system. Follow up with customers and communicate customers’ needs to the

Candidatul ideal We are currently recruiting amazing Native ITALIAN Customer Service RepresentativesIF You are / You have: Fluent in ITALIAN - written and spoken as well as excellent comprehension skills Very good level of ENGLISH language Able to listen, connect and solve problems of our customers (screening plans, technical issues, payment, streaming devices, content, etc) Experience streaming on various devices (TV, phones, gaming systems, etc) Ensures compliance with company regulations with regards to Data Security and Protection Standards A basic understanding of computers and home networking terminology (operating systems, browsers, routers, modems, etc) The ability to quickly adapt to change with a positive and enthusiastic attitude The drive to be successful and contribute to the success of others Preferably have experience with working in a customer service environment.Descrierea jobului IF You Love: Providing exceptional customer service in a non-scripted world for all custo

Candidatul ideal Excellent written and verbal language skills in Italian and English;Very good knowledge of MS Office Applications;Basic knowledge of computer hardware and software;Strong customer service focus, recommended prior work experience in a service and/or sales organization;Excellent written and verbal communication skills;Ability to work in a team;Willingness to work in shiftsPunctuality and attention to details;Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, client orientation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the Employer.Protecting personal, client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;Please take into consideration tha

Candidatul ideal We are currently recruiting amazing Customer Service Representatives with ITALIAN - working from home!IF You are / You have: Fluent in ITALIAN Able to listen, connect and solve problems of our customers Experience streaming on various devices (TV, phones, gaming systems, etc) A basic understanding of computers and home networking terminology (operating systems, browsers, routers, modems, etc) The ability to quickly adapt to change with a positive and enthusiastic attitude The drive to be successful and contribute to the success of others Preferably have experience with working in a customer service environment.Descrierea jobului IF You Love: Providing exceptional customer service in a non-scripted world for all customers by phone and chat Getting to the right resolution with every call so members can get back to streaming A fast-paced and team-based international work environment Interacting with all types of people from all over the world Learning new things every day

Candidatul ideal Your Profile Excellent speaking and writing skills in Dutch (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory Previous work experience in an international hospitality environment is a valuable advantage, but not mandatory Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage Graduate in any discipline / Under graduates Willingness to search for required information from customer with a strong focus on solving clients requests Proficient in Microsoft Office, Outlook, Social Media Willing to work in a contact center environment with rotational shiftsDescrierea jobului Key Responsibilities Deliver exemplary customer service via phone calls / email / social media As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other asp